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Homeowner Reviews

See What Our Happy Customers Are Saying!

Pete & Jordan Ciaraldi of Professional Building Services–honored multi-recipient of Guild Quality’s Customer Service of Excellence Award. See our “Industry Publications and Recognitions” section to learn about Professional Building Services’ national awards.

We get it! It can be extremely overwhelming for homeowners to select the best contractor to hire for their remodeling wants and needs. Narrowing down the scope of work and product lines to use is one aspect to qualify your construction company; however, how can you be positive that your overall customer service experience and efficiency of the entire production process will run smoothly? From start to finish, you want to ensure a quality install done right the first time with little to no headaches. This is possible—if you interview your contractors and construction company crews properly. Do not lower your expectations or treat your home remodeling projects as a typical retail purchase.

At Professional Building Services, we’ve integrated several procedures and processes in place to benefit all parties involved, overcommunicate, and educate leaders in our industry. In partnering with third party companies like Guild Quality and Certified Contractor Network, we thrive on understanding what is most important for each homeowner and delivering a fluid customer experience without compromising quality to cut a few dollars off. With Professional Building Services, you’re assured custom designs, quality craftsmanship, and a friendly partnership with our award winning design consultants, project managers, foremans, and administrative staff. We’re honored to work on a large scale of homes with multiple exterior projects who’s homeowners refer us to friends and family. The best compliment is our hundreds of repeat customers who appreciate our staff’s attentive to detail. Whether you’ve stumbled on this page from one of our industry focused manufacturers or a Google search, we cannot wait to meet you and add you to our family! 

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Every project sealed with a homeowner smile!

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Google

4.9 Stars - 79 Reviews
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Guild Quality

5.0 Stars - 229 Reviews
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Facebook

4.8 Stars - 47 Reviews
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James Hardie

5.0 Stars - 291 Reviews
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What Our Happy Customers Say About Us

Jordan was extremely bright and helped us with every facet of the job. From the roof to the siding to the windows to the deck she provided all the info we needed. True asset to the company. Peter and Angelo were wonderful to work with on this project.
Ronald C.
5/5
Revere, MA
The first person I dealt with at PBS was Jordan. She was very professional and a pleasure to work with. Any questions I had she got right back to me . Working with Joe was a great experience. He was really concerned with making us happy. We were in constant contact with close to 200 emails and texts to discuss the ongoing project sometimes multiple times a day. The crew was great, the workmanship was top notch and they were all gentleman. I would highly recommend this fine company.
Steve F.
5/5
Lynnfield, MA
PBS did an excellent job from start to finish — explaining all the options and costs, providing estimates that included everything (permits, electrician, etc. in addition to the primary labor and materials) so there were no surprises at the end, starting when they said they would and working through bad weather to keep on schedule, and cleaning up at the end. We were kept involved through every step, including pictures when we had to be away for a few days. Best of all, the final results exceeded our expectations.
Joel C.
5/5
Andover, MA
Great company with highly qualified fun personnel. They are on time, no excuses and stay on the job until completion. They work until dusk and are on the job at 7:00am. They work continuously without coffee breaks and only break for lunch. Materials are on time with no workers hanging around waiting. They clean up at the end of each day.Great staff at the office. Billing is always correct and detailed. Job supervisor and owner shows up unannounced during the project to converse with the homeowner for feedback. They are an efficient company which is not the norm in the building trades these days.If your looking for a time management building contractor PBS is your only choice.
Frank D.
5/5
West Newbury, MA
Pete from Professional Building Services is courteous, on time, on budget, and neurotic about doing a perfect job, not just for his reputation but for the sake of the customer. We have used Pete four times now, and he is the only person I would consider to do our jobs. We have another job lined up with Pete, and as more work comes up we will continue to call him.
Merrill C.
5/5
Andover, MA
I was told this company was professional, but they surpassed my expectations by more than I could have ever imagined. They were able to work within my budget and their service and quality of workmanship were exceptional! I wish more companies were like Professsional Building Services.
Laurie G.
5/5
North Londonderry, NH
PBS is very good at what they do. It was a pleasure to have them manage the project. Every matter was easy and informative. All of the little things matter to the team, including cleaning up every day before leaving. I reviewed many sites and contractors and felt that PBS passed all of the checks and balances important when doing a home remodeling project. I was most satisfied with the quality of work—the team did a great job. Second, I was impressed with the speed in which any issues were identified and resolved. I had a direct line to the head of the company if needed, although it was never needed. We will absolutely use PBS in the future. We’d like to recognize our project consultant Jordan for getting us moving (decisions are hard and she helped my wife choose colors and design styles), our project manage Joe for keeping the project moving & the owner Pete is a pleasure to do business with.
Bob K.
5/5
Wakefield, MA
Five out of five stars for PBS. They treated my home like it was their own, and I was extremely happy with their efforts to make sure I was satisfied. My wife and I were also impressed with the quality of work, work ethic, and politeness of the team members. I would absolutely use them again.
Roy R.
5/5
Medford, MA
Excellent service with PBS. Was the VERY BEST I have ever encountered. Even my neighbors told me they have never seen a crew so organized and excellent processes put in place by PBS. No areas in need of improvement. Great communication and workmanship!
Karen K.
5/5
Peabody, MA
I was most satisfied with all areas of my project with no areas that need improving! Communication was excellent! I am very happy with the quality of work. Overall, the works worked as a team and I loved the fact that they cleaned up everyday before leaving.
Nancy B.
5/5
Dracut, MA
Exceptional work and staff! PBS remodeled our siding, windows, and doors. We are in love with the products and the pleasant workers. From the consultant Jordan, to our project manager Joe, the communication was constant and very helpful as this project was huge undertaking. Angelo, Pete, Johnny, Alex, Brian & Jack always had a smile on their faces. We’re impressed by the talent, cleanliness, and overall professionalism of PBS!
Taylor C.
5/5
West Boylston, MA
I don’t even go for estimates from anyone else, that’s how much I trust them.
Mickey W.
5/5
Nashua, NH
Right from the beginning, Jordan and Pete were extremely knowledgable about what we needed. The installers and products were the absolutely best—they did not fall short in any area. My wife and I would like to recognize Jordan, our project consultant. She is extremely bright and helped us with every facet of the job. From the roof, to the siding, to the windows, to the deck, she provided all the information we needed. A true asset to the company! Peter, Joe, and Angelo were also great to work with throughout production. We are totally satisfied!!!
Ron & Maria C.
5/5
Revere, MA
We interviewed 7 different companies and decided on PBS… we are very happy with our choice and were impressed by the high quality of work they executed. They took time to do things right and were available for feedback throughout the process. The team is very experienced in the construction business and are up-to-date on the latest methods and materials used in the industry. They did an excellent job of improving not only the appearance of our house, but also making it impervious to the elements.
John H.
5/5
Topsfield, MA
We are thrilled with our new roof and siding. They did a great job! The quality of materials and the know-how were top notch. Getting the project installed correctly the first time is crucial for us and for PBS.
Brad B.
5/5
Harvard, MA

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